Sole Proprietor Tamara Kim
for the provision of access to the Sontra Service and paid subscription plans
Applies to the website https://sontra.pw, the account dashboard https://account.sontra.pw and the related applications/software components of the Service.
1.1.This document constitutes an offer by Individual Entrepreneur Tamara Kim (hereinafter referred to as the Provider) to enter into an agreement for the provision of services for a fee and the granting of access to the functionality of the Sontra Service on the terms set out in this public offer (hereinafter referred to as the Offer).
1.2.The Offer is addressed to individuals with full legal capacity, as well as to representatives of legal entities and individual entrepreneurs acting within the scope of their authority. The person accepting the Offer is hereinafter referred to as the User.
1.3.The Sontra Service is a software and technical service that provides the User with access to secure network connection features, account management, connection settings, connection quality diagnostics and related digital features available on the website, in the account dashboard and in the applications of the Service.
1.4.The text of the Offer forms an integral part of the relationship between the Provider and the User, together with the Privacy Policy, the Terms of Use, the description of the plans on the website and other documents expressly named in the interface of the Service.
1.5.The Offer enters into force on the date of its publication on the website and remains in effect until it is withdrawn or replaced by a new edition. The edition of the Offer in effect at the time of acceptance applies to the relationship between the parties.
| Name | Individual Entrepreneur Tamara Kim |
| Taxpayer ID (INN) | 502404740456 |
| Registration number (OGRNIP) | 326774600554178 |
| Settlement account | 40802810600480003095 with PJSC "BANK URALSIB" |
| Address for legally significant communications | kim.agency.drive@gmail.com |
Bank details:
Beneficiary: Individual Entrepreneur Tamara Kim
Bank: PJSC "BANK URALSIB" (territorial division in Moscow)
BIC: 044525787
Correspondent account: 30101810100000000787 with the Main Branch of the Bank of Russia for the Central Federal District
Bank address: 8 Efremova St., Moscow, 119048
3.1.The Provider undertakes to grant the User access to the Sontra Service and the accompanying digital features on the terms of the selected plan, and the User undertakes to comply with the terms of this Offer and, where a paid plan is selected, to pay its price.
3.2.The specific scope of functionality, device limits, available traffic volume, duration of access, availability of a free plan and other parameters are determined by the description of the relevant plan published on the website or in the interface of the Service as of the date the order is placed.
3.3.The Provider does not warrant the fitness of the Service for any particular purpose of the User unless such purpose has been expressly agreed in writing. The Service is provided as a mass-market digital product and not as a custom-developed solution.
3.4.The Provider does not advise the User on compliance with the laws of foreign states, the rules of individual online platforms, corporate policies or the internal requirements of third-party communication networks.
4.1.The Offer is deemed accepted when the User performs one or more actions that unambiguously confirm acceptance of the terms of the Offer, including:
4.2.The Provider is entitled to record the date and time of acceptance, the IP address, the version of the Offer, information on the method of confirmation, the order identifier and other technical data necessary to prove that the agreement has been concluded.
4.3.If the User acts on behalf of a legal entity or an individual entrepreneur, the User confirms having the authority to conclude the agreement and assume the corresponding obligations.
5.1.The prices of paid plans are indicated on the website, in the account dashboard, in the application or on the payment page prior to payment. The price is deemed agreed with the User at the time the order is placed.
5.2.As of the date of preparation of this edition, the Service may include a separate free plan and paid subscription plans. The free plan is not part of any automatic renewal of a paid subscription and is governed by the terms published in the interface of the Service.
5.3.Automatic renewal does not apply unless otherwise expressly and separately communicated to the User in a new edition of the documents and in the payment interface. Each new paid period is placed as a separate order.
5.4.Payment is made by cashless transfer through the Provider's connected payment partner. Once a payment solution has been integrated, the Provider is entitled to use YooKassa or any other lawfully operating acquiring and payment acceptance service.
5.5.The User's payment obligation is deemed fulfilled from the moment the payment is confirmed by the servicing payment provider and the information on the successful payment is recorded in the Provider's accounting system.
5.6.Before making payment, the User must independently verify the selected plan, its parameters, the access period, the number of devices, the price and other material terms.
6.1.Access to the selected plan is granted after payment is confirmed or after the free plan is activated in the manner provided for in the interface of the Service.
6.2.The Provider is entitled to apply technical and organizational protective measures: limiting the number of devices, verifying the technical parameters of the connection, anti-abuse mechanisms, temporarily blocking suspicious activity, and other reasonable measures aimed at the stability and security of the Service.
6.3.In certain cases, access may be granted by way of delayed activation, technical moderation of the order or manual verification of the payment. Such measures are not considered a breach of the time limit for the provision of the services if they are objectively necessary to ensure security or prevent fraud.
6.4.The Provider is entitled to suspend individual features of the Service in order to carry out preventive maintenance, technical, emergency recovery and other work. The Provider endeavours, where possible, to minimize such periods.
9.1.The Service is intended for lawful use for the purposes of establishing a secure connection, improving the resilience of the communication channel, connecting to permitted resources and managing the User's own access.
9.2.No description of the Service published by the Provider shall be construed as an inducement to violate restrictions, mandatory requirements, court injunctions, orders of state authorities or the rights of third parties.
9.3.The User assumes the risk of the consequences of using the Service in violation of the law, the terms of a corporate or educational network, or the rules of content platforms, hosting providers, telecommunications providers or other third parties.
9.4.The Provider is entitled to refuse service or immediately restrict access if it has reasonable grounds to believe that the use of the Service creates a risk of a violation of the law, damage to infrastructure, infringement of the rights of third parties or the Provider being held liable.
10.1.The agreement is deemed concluded from the moment of acceptance and remains in effect for the paid access period or for the period of use of the free plan, and, with respect to obligations intended for a longer term, until they have been fully performed.
10.2.The User may stop using the Service at any time. If an account deletion feature is available for the account, the deletion procedure is governed by the instructions on the page https://sontra.pw/delete-account and the settings of the account dashboard.
10.3.If the product logic of the Service provides for deferred account deletion with a waiting period of up to 90 days, such a mechanism is used as a technical safeguard against accidental deletion and does not limit the rights of the User granted by the mandatory provisions of the legislation on personal data and consumer protection.
10.4.The Provider is entitled to terminate the agreement unilaterally in the event of a material breach of the Offer by the User, where further provision of the services is impossible for technical, legal or organizational reasons, or upon receipt of a binding demand from a competent authority.
11.1.The User is entitled to withdraw from the agreement in the cases and in the manner provided for by the applicable legislation of the Russian Federation.
11.2.If the User withdraws from the agreement after the provision of the services has begun, the refund is made taking into account the scope of the services already provided and the expenses actually incurred by the Provider, unless otherwise follows from the mandatory provisions of the law.
11.3.If the paid period has not yet begun or access has not actually been granted, the Provider will consider a full refund of the amount paid, less any expenses and deductions that cannot be returned to the Provider by the payment partner or another mandatory participant in the settlement, where such a deduction is permitted by law.
11.4.The refund is made using the same method by which the payment was made, unless a different procedure has been agreed by the parties or follows from the technical limitations of the payment partner.
11.5.A refund request is sent to the Provider's e-mail address, stating the account, the date of payment, the amount, the reason for the request and the information allowing the payment to be identified.
12.1.All rights to the website, the account dashboard, software components, databases, design, texts, graphics, logos, interface solutions and other results of intellectual activity related to the Sontra Service belong to the Provider or are used on a lawful basis.
12.2.Acceptance of the Offer does not constitute an assignment of any exclusive rights to the User. The User is granted a limited, revocable, non-transferable right to use the Service within the scope of its intended purpose and for the term of the relevant access.
13.1.The parties are liable in accordance with the legislation of the Russian Federation and this Offer.
13.2.The Provider is not liable for any inability to use the Service caused by circumstances within the control of the User or third parties, including device malfunction, restrictions imposed by the telecommunications operator, actions of the internet access provider, or blocking or technical restrictions on the side of third-party resources and networks to which the User connects.
13.3.The Provider is not liable for indirect losses, lost profits, loss of data or business reputation, or other adverse consequences that are not a direct and proven result of the Provider's culpable actions, unless otherwise expressly provided for by the mandatory provisions of the law.
13.4.The aggregate liability of the Provider for claims relating to a single paid period is in any event limited to the price of such period, unless such a limitation is prohibited by law.
14.1.The parties are released from liability for full or partial non-performance of their obligations caused by extraordinary circumstances that were unavoidable under the given conditions and that the parties could not reasonably have foreseen or prevented.
15.1.Legally significant communications and claims are sent to the Provider's e-mail address specified in this Offer, unless a different address is published on the website.
15.2.The User must use the e-mail address linked to their account when making a request, or otherwise confirm their authority with respect to the relevant account and payment.
15.3.The Provider is entitled to request reasonable additional information to identify the applicant, prevent fraud and comply with the requirements of the law.
16.1.In all matters not governed by this Offer, the parties are guided by the legislation of the Russian Federation.
16.2.If any provision of the Offer is found to be invalid, this does not render the remaining provisions invalid.
16.3.The Provider is entitled to amend the Offer. A new edition applies to new orders from the moment of its publication, and to existing relationships to the extent permitted by law and by the nature of the relevant obligations.
16.4.The current version of the Offer is published on the Sontra website. The User is responsible for independently monitoring changes to it when placing new orders.